We all know the importance of information in our everyday life. Bracknell Forest Resort recognizes this and the privacy and security of your information are very important to us. Whether you are just visiting our website, booking a room or browsing through our property services, we want you to trust that the information provided by you is properly managed and protected.

This Privacy Policy is issued by Bracknell Forest Resort (“Bracknell Forest”, “we”, “us”, or “our”). We work towards providing our guests with worthwhile experiences. We value each of our guests and your faith in us lets us deliver a superior level of service.

Through this Privacy Policy, we explain how we collect and manage your information. It details the purposes for which we collect your personal information, the parties we may share it with and the security measures used to protect your data. We advise you to carefully read this Privacy Policy before availing of our products and services.

Information That You Give Us

• Your name, email address, home or business address, mobile number and nationality.
• Booking details and room stay preferences.
• Financial information such as payment methods, instrument, transaction history etc.
• Transaction information including transaction amount and date.
• Your reviews, feedback and suggestions.

Information Automatically Collected

When you use our website, we may automatically collect information such as IP address, device details, country of access and browsing information.

Cookies

We may store cookies or similar files on your computer to identify your browser and provide a better browsing experience.

• To fulfil obligations related to your bookings and reservations.
• To provide and communicate services offered by us.
• To personalize offers and services.
• To customise and improve our services.

We may share your information with our hotel team for personalised services. We may also share data with third-party partners for analytics or research—only with parties who follow our privacy standards.

We will not share your information with any other third parties without your consent unless required by law.

We may receive your location details when you browse or book a room. This helps us provide relevant offers. You may disable or modify location permissions via browser settings.

We use technical, physical and organizational safeguards to protect your data against unauthorized access or misuse.

Our website is not intended for children under 18 years without parental supervision.

This Privacy Policy may be updated periodically to meet legal or operational requirements. Regular review is advised.

For review, correction or deletion of your personal data, contact us at:
Email: bracknellforestresort@gmail.com
We will respond within 30 days.

• Cooking inside the property is not allowed.
• Outside/parcel food is not permitted to maintain quality and hygiene.
• Alcohol is not allowed in public areas.
• Pets are not allowed inside rooms.
• Guests must show valid ID proof at check-in.
• Check-In: 1:00 PM, Check-Out: 11:00 AM.

1. Reservations must be guaranteed via payment (cash, UPI, card, DD, or voucher).
2. No-show or late cancellation may attract full retention charges.
3. If we cannot accommodate a guaranteed reservation, alternative accommodation will be arranged.
4. Food charges are applicable only if availed by the guest.
5. All special requests are subject to availability.
6. Valid photo ID is required for check-in.
7. Indian guests must provide valid ID (Aadhaar, Voter ID, DL; PAN not accepted).
8. Foreign nationals must provide passport and visa/P​IO/OCI documents.

Cancellation Policy

• 0–10 days before stay → No refund
• 11–15 days before stay → 50% refund
• 16–30 days before stay → 75% refund
• More than 30 days → 90% refund
• No refund during peak season